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I've recently purchased de 18.5" Portable Monitor (wiki). However, the screen is not recognized when I connect it to my MacBook Pro M4 using the USB-C cable. It works using the mini-HDMI cable, but it would be ideal if I could connect it using just the USB-C cable. It is also worth noting that the USB-C cable connection works out-of-the-box if I connect it to a PC (Lenovo Thinkpad with a Linux operating system).

How can I make the display work with the MacBook USB-C? Thank you.

Hello

We only have a Mac mini, tested with the Apple M2 chip, and it can be powered directly using a dual-male Type-C cable
Please try setting our screen as the primary display on your M4 in the system's display settings, or display it only on the 18.5inch screen.

Thank you for the answer, but I cannot set it as a primary screen because it doesn't even get recognized when I connect it with the USB-C cable (it doesn't appear among the display settings). I've tried connecting both with the USB-C cable that came in the box and with a Thunderbolt 4 cable.

Hi,

Have you tried connecting an independent power supply to the screen first, and then using a double male Type-C cable to see if the computer can recognize it?

Yes, I tried that combination too. The screen is not recognized that way either.

Hello. Isn't there any possibility of connecting the screen using the USB-C cable only then? Perhaps intalling some kind of driver?

Hello,

When using external power supply, are you using the PD power adapter provided in our shipment?

Yes, all of the cables I've used are those provided in the box, although I also used others just in case as I said (for example, a Thunderbolt 4 instead of the USB-C).

Hello, I mean the power adapter, PD power supply, is it also matched with ours?

Yes, I tried with that one too, but I insist: I'm interested in being able to use a single cable only (the UBS-C cable).